Our main system is old and has no API. Is it a lost cause?

Usually not. A lot of our integration work involves systems with no modern interface — we've connected to scheduled file exports, database replicas, and in a few cases screen-level automation where nothing else existed. The approach is less elegant and it needs more monitoring, but it works, and it's far cheaper than replacing a platform that otherwise does its job.

How is this different from a tool like Zapier or Power Automate?

For simple, low-volume links between modern SaaS products, those tools are often the right answer and we'll say so rather than quoting a build. Where they struggle is volume, error handling, systems with no connector, and anything where a failed run needs to be caught and retried rather than silently dropped. We use low-code tools where they fit and write code where they don't.

What happens when an integration breaks?

It will, eventually — a vendor changes an API, a credential expires, a file arrives malformed. What matters is that it fails loudly. Everything we build includes error handling and alerting so someone knows within minutes rather than discovering it at month-end. Support arrangements are agreed up front rather than sold afterwards.

Will this replace jobs?

In our experience it moves them. The businesses we work with are typically short-staffed rather than over-staffed, and the hours recovered go to work that was being deferred. We'd rather you go in with that expectation than promise headcount reduction we can't stand behind.

How do you price integration work?

Per connection, scoped after the walkthrough — the effort depends almost entirely on what's on either end, and quoting before seeing that is guesswork. The assessment itself is small and fixed, so you can find out what the work is worth before committing to it.

System Integration & Workflow Automation

Integration & Automation

Connect your systems, automate workflows, and eliminate manual processes. Create a seamless technology ecosystem that works for your business.

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Our Integration Services

Comprehensive integration and automation solutions to streamline your operations.

System Integration

Connect your disparate systems into a unified, efficient ecosystem.

API Development
Data Synchronization
Legacy Integration
Cloud Connectivity

Process Automation

Automate repetitive tasks and workflows to boost productivity.

Workflow Automation
Task Scheduling
Document Processing
Email Automation

Data Integration

Unify your data across platforms for better insights and decision-making.

ETL Pipelines
Data Migration
Real-time Sync
Data Warehousing

Third-Party Integrations

Connect with popular business tools and services seamlessly.

CRM Integration
Payment Systems
Marketing Tools
Accounting Software

The least glamorous work we do, and often the most valuable

Most businesses we meet don't have a software problem. They have a software gap problem. The ERP works. The accounting package works. The scheduling tool works. What doesn't work is the space between them, and that space is currently filled by people with spreadsheets, exports, and a shared drive.

That gap is expensive in a way that rarely appears on any budget line. It shows up as a coordinator spending six hours a week re-keying orders, a controller reconciling three systems that disagree, a month-end close that takes four days longer than it should, and a customer waiting on a quote because the pricing data lives somewhere the quoting process can't reach.

What's actually included

An integration engagement covers the connection itself and everything that makes it survivable: field mapping between systems that name the same thing differently, transformation rules for the cases where the data doesn't cleanly correspond, scheduling or event triggers, error handling with alerting, retry logic for transient failures, and a log you can actually read when someone asks why a record didn't arrive.

We also cover the unglamorous part: deciding which system is the source of truth for each field. That conversation is usually the hardest part of the project and it's a business decision rather than a technical one. It has to happen before anything gets built, and we'll push for it.

Automation, once the plumbing exists

With systems connected, the automation work becomes straightforward: routing an approval to the right person, generating a document from data that's already structured, triggering a task when a status changes, producing the report someone currently rebuilds by hand every month. This is the part clients get excited about, and it's genuinely the easier half — which is why we won't start here.

Where AI belongs in this picture is narrower than the marketing suggests and it's specific: reading unstructured input. A supplier invoice as a PDF, an email describing a service request, a spec sheet with the dimensions buried in prose. Extracting structure from those reliably is something models are genuinely good at, and it's usually the one place in an integration project where a model earns its keep. Everything else is rules, and rules are cheaper, faster, and easier to audit.

A note on doing this badly

The most common failure we're called in to fix is an integration built without error handling. It runs fine for four months, a vendor changes something, records stop arriving, and nobody notices until a customer complains or the numbers don't add up at year-end. By then there's a backlog of missing data and no clear record of what was lost.

Building integration properly costs perhaps twenty percent more up front than building it optimistically. That premium is the entire difference between an asset and a liability, and we don't offer the cheaper version.

If you're not sure whether integration or a broader assessment is the right starting point, the assessment is the safer first step — it costs less and it will tell you whether this page describes your actual problem.

Who this is for

Integration work pays off in a fairly specific situation. Here's the shape of it — if none of these describe you, the return probably isn't there yet.

You've bought good software that doesn't talk

An ERP, a CRM, an accounting package, a scheduling tool. Each one works. Between them sit people with spreadsheets, doing by hand what an integration should do on a schedule.

The same number lives in three places

And they disagree. Someone reconciles them monthly, nobody fully trusts the result, and decisions get delayed while the discrepancy is chased down.

Growth is being absorbed by admin

Order volume is up and headcount went up with it, but the new hires are doing data entry rather than serving customers. That ratio is a signal, not a staffing problem.

When we'd tell you not to bother

Businesses whose process isn't settled yet — automating a workflow that's still changing weekly means rebuilding it repeatedly, and it's cheaper to wait.
Anyone hoping to avoid a system replacement that's genuinely overdue. Integration can extend the life of aging software, but it can't rescue a platform the vendor abandoned.
Situations where the real constraint is a policy or an approval bottleneck rather than the technology. We'll tell you if that's what we find.

How an engagement runs

Deliberately front-loaded with understanding rather than building. The expensive mistakes in this work all happen when someone starts connecting systems before understanding what the data means at each end.

1

Process walkthrough
1-2 weeks

We sit with the people doing the work and follow a transaction end to end — an order, a job, an invoice — noting every point where data is re-keyed, exported, or reconciled. This is done on site where practical, because process documentation and reality rarely match.
2

Integration map and shortlist
1 week

You get a diagram of what connects to what today, a list of the gaps being filled by people, and a ranked shortlist with rough effort and return against each. Some items will be marked 'not worth it', and that's a real output.
3

Build the first connection
3-6 weeks typical

We start with one integration rather than the whole map — usually the highest-volume, lowest-risk link — so you get something working and measurable before committing to the rest. Includes error handling and alerting, because a silent sync failure is worse than no sync.
4

Extend and hand over
Ongoing, scoped per link

Additional connections built in priority order, with documentation and monitoring so your team can see what's running. We support what we build; we don't require you to keep us to keep it working.

Common questions

Our main system is old and has no API. Is it a lost cause?: Usually not. A lot of our integration work involves systems with no modern interface — we've connected to scheduled file exports, database replicas, and in a few cases screen-level automation where nothing else existed. The approach is less elegant and it needs more monitoring, but it works, and it's far cheaper than replacing a platform that otherwise does its job.
How is this different from a tool like Zapier or Power Automate?: For simple, low-volume links between modern SaaS products, those tools are often the right answer and we'll say so rather than quoting a build. Where they struggle is volume, error handling, systems with no connector, and anything where a failed run needs to be caught and retried rather than silently dropped. We use low-code tools where they fit and write code where they don't.
What happens when an integration breaks?: It will, eventually — a vendor changes an API, a credential expires, a file arrives malformed. What matters is that it fails loudly. Everything we build includes error handling and alerting so someone knows within minutes rather than discovering it at month-end. Support arrangements are agreed up front rather than sold afterwards.
Will this replace jobs?: In our experience it moves them. The businesses we work with are typically short-staffed rather than over-staffed, and the hours recovered go to work that was being deferred. We'd rather you go in with that expectation than promise headcount reduction we can't stand behind.
How do you price integration work?: Per connection, scoped after the walkthrough — the effort depends almost entirely on what's on either end, and quoting before seeing that is guesswork. The assessment itself is small and fixed, so you can find out what the work is worth before committing to it.

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